A New Splash for West Linn: Inside The Pool & Spa House

If you've got a pool or spa in West Linn, you no longer have to drive across the river to keep it running right. The Pool & Spa House opened its West Linn location last spring, right on Willamette Falls Dr, and it's already becoming the go-to stop for pool and spa owners around town. This isn't a brand-new company testing the waters, The Pool & Spa House has been serving the Pacific Northwest since 1976 and now has five locations across the greater Portland-Vancouver area. West Linn is the newest addition to that lineup, and locally it's run by Retail Manager Conner O'Dell, who brings years of customer service experience to the counter and is building his expertise in the pool and spa industry.

What they actually do for you

Beyond the retail shelves of chemicals and gear, the store offers a few things that are worth knowing about if you own a pool or spa:

• Complimentary computerized water testing. Bring in a quart of your pool or spa water once a month, and their ALEX Computerized Water Analysis system gives you precise results and a specific treatment formula in under two minutes, no guesswork required.
• In-store, year-round support for your pool. The Pool and Spas retail team is on hand year-round for troubleshooting, product help, and equipment questions. For inground pools specifically, their dedicated Service and Maintenance division also offers on-site service and maintenance.
• The Insiders Club, a free way to get emailed insights, in-store promos, and your water test results sent straight to your inbox plus the ability to place orders online and pick them up in-store.

Director of Retail Operations Tony Landolt notes that the staff trains continuously with industry professionals so they can help customers troubleshoot problems at home but more importantly, prevent those problems from happening in the first place. It's also a place that invests in the next generation: the store regularly hires and trains high school and college students in pool chemistry and electrical equipment, skills that can carry into whatever comes next for them.

Good to know

The Pool & Spa House is located at 1553 11th St (access via Willamette Falls Dr) in West Linn.

• Hours: Monday–Friday 9 a.m.–6 p.m., Saturday 9 a.m.–5 p.m., closed Sunday
• Phone: (503) 908-5265
• Email: westlinn@thepoolandspahouse.com
• Online: thepoolandspahouse.com

If your pool or spa has been giving you trouble, or you just want a professional read on your water, this is a neighbor worth knowing.